Player support

For account access issues, billing questions, bug reports, or general assistance, contact the VIEAX operations team through the official support mailbox configured for this universe.

What to include

• Registered email address (never send your password)
• Universe name and commander/account identifier if available
• Clear description of the issue and time of occurrence
• Screenshots or logs when relevant

Response times

We aim to acknowledge support requests within 48 hours on business days. Complex investigations involving abuse, security, or data rights may require additional time.

Legal & privacy requests

For privacy rights requests, legal notices, or compliance correspondence, use the same official channel and mark your subject line accordingly (e.g. “Privacy Request” or “Legal Notice”).

Abuse reports

To report violations of the game rules, multi-account abuse, or hostile behaviour, provide evidence and identifiers so our moderation team can review the case efficiently.